Terms & Conditions
If you think that an item you have received from us is faulty, please contact us.
Please send the item(s) back by a ‘signed for’ delivery service (e.g. Recorded Delivery) and include your name and address and proof of purchase in the package so that we can identify the parcel. Please also send us the tracking reference so that we can monitor the progress of the return.
You will be responsible for the cost of returning the item(s) to us, you may include a copy of your postage receipt if you wish.
If we receive a return from you, we will contact you concerning the item within 5 working days.
You must contact us within 28 days of your order if you wish to enquire about a refund.
If you want to claim a refund because of non-delivery, please be aware that Royal Mail will will not consider an item “lost” until at least 15 working days have passed. This means that we cannot chase Royal Mail until after this period of time has elapsed, and we cannot process any refunds before we have received a reply from Royal Mail.
If you have returned an item to us for testing, and we determine that the item is faulty, we may:
send a replacement to you free-of-charge
offer a refund for the original purchase price you paid for the item
If you are returning an item like ‘vision’ then a minimum of 75% of the contents must still be in the bottle on arrival to us.
If you wish to cancel an order before you have received notification that your order has been despatched please send us an email, referencing your Order Number and with CANCELLATION in the email subject line. We will confirm cancellation by email, and refund your payment promptly.
Under the Distance Selling Regulations you may cancel your order within seven working days following the day on which you receive the goods.
If you wish to return a sealed order within this seven day period, you will be responsible for the cost of returning the item(s) to us.
Conditions of Sale
We reserve the right to change, without prior notice, any price or specification that appears in a published document or on a website.
By proceeding through the checkout process you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form or completing the checkout process (i.e. paying for the order) constitutes our acceptance of your order.
Your card will be debited with the ‘Total Amount’ shown when you click the ‘Pay for Order’ button. This will be refunded if your offer is refused.
Distance Selling Regulations
Our Terms & Conditions were written in accordance with the Consumer Protection (Distance Selling) Regulations published by the Office of Fair Trading.